Responding to maintenance requests
The Maintenance Requests page is designed to display the maintenance requests submitted by workers on the production floor. These requests follow a specific flow to effectively utilize the maintenance module in the system. The steps involved in the process are as follows:
Definition of Maintenance time:
It is the time taken since the worker requested a maintenance time, till the maintenance supervisor finishes fixing or replacing the machine that has a problem.
Assigning Maintenance Cards:
The first step is to assign maintenance cards to each maintenance supervisor from the user's page. This ensures that each supervisor has their respective card for identification and access purposes.
Checking Maintenance Supervisor Roles:
It is important to verify that the assigned maintenance supervisors have the necessary roles or permissions to perform machine repairs. This ensures that only authorized personnel can take action on the machines. For more information on how to assign to specific users specific sections, check this article: How to add users?
Understanding the Maintenance Process in the System:
The maintenance process operates as follows:
- Worker Submits Maintenance Request: When a worker detects a machine malfunction, they can submit a maintenance request through the devices provided. This request is logged in the system for further action.
- Alert Notification to Supervisors: Once a maintenance request is submitted by a worker, an alert notification is automatically sent to the assigned supervisors. This notifies them about the machine requiring maintenance.
- Supervisor Scans Card on Device: The assigned maintenance supervisor should proceed to the location of the affected machine and scan their employee card on the device associated with the machine. Scanning the card is essential as it serves as a timestamp and enables the system to measure the response time of the supervisor.
- Inspection and Action: After scanning their card on the device, the maintenance supervisor can begin inspecting the machine. A thorough inspection helps in identifying the issue and determining the appropriate course of action. The supervisor has three options to choose from:
- Fix: If the machine is indeed found to have a problem, the supervisor can initiate the repair process. The supervisor can also add the reason behind the stoppage.
- For more information on how to add a reason, Check this article: Machine Downtime Reasons Management
- Replacement: If the repair process is expected to take a longer time or if it is more efficient to replace the machine, the supervisor can opt for a replacement.
- False Alarm: If no issues are found with the machine and it is functioning properly, the supervisor can mark it as a false complaint.
- Fix: If the machine is indeed found to have a problem, the supervisor can initiate the repair process. The supervisor can also add the reason behind the stoppage.
Tracking Machine Status:
The maintenance requests page allows supervisors to track the status of machines. Different colors may be used to indicate the current status of each machine, providing a visual overview of ongoing maintenance activities.
This new update in the system enables the calculation of two important metrics:
- Response Time of the Supervisor to the Request: This refers to the time it took for the maintenance engineer to respond to the request by scanning their maintenance card on the Garment IO device.
- Time Taken for Inspection and Resolution: This indicates the duration between the supervisor scanning their card on the device and taking action in the system to inspect and resolve the identified issue.
Additionally, the maintenance requests displayed on the page provide relevant information such as the section where the machine is located, the machine number, the type of machine, the worker assigned to that machine, and the supervisor currently inspecting it (if applicable).
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